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Frequently Asked Questions

How many people can be in my photo?

The number of people that can be in the photo varies depending on the theme you pick. To find out the maximum number of people in a photo please visit the specific theme page.

How long will my order take to arrive?

Once you have placed your order, your request will be sent to our team of artists. The artwork will be ready for your approval within 4 working days. Once the artwork has been approved, you can expect to receive the order within 5 working days. In total, you can expect to receive your order within 9 working days. 

How much does shipping cost?

Currently we offer Royal Mail 48 Hour, which costs £5.00. 

My order hasn’t arrived!

If your order has not arrived 5 working days after approving the artwork, please contact hello@pictabulous.co.uk with your name, order number and delivery address so that we can look into what has happened for you.

Will you warn me if my photo is not good quality?

Yes. When you add your image we will warn you if the quality is low and may affect the result. You can choose to proceed at this point and will receive feedback from our artists if they require a better quality photo.

Can I get my order shipped to a friend?

Of course! You can specify a different shipping address whilst ordering. If you need help doing this please contact us on 01626 322 089 and we’ll be happy to help!

I have a different query

If you have a question that is not covered here, please contact us on hello@pictabulous.co.uk. We aim to respond to all emails within 24 hours (Monday-Friday). Alternatively you can call us on 01626 322 089.